The Rules Behind Every Game at Moonwin

Eligibility to Play

You must be at least 19 years old to open a Moonwin account, and you must be physically located in a jurisdiction where play of this kind is permitted for players outside Ontario. We may ask for proof of age and identity at any point, and we will always ask before releasing a withdrawal. One account per person, per household, per device is the standard rule. Accounts opened under a false name, a false date of birth or a false address will be closed, and any balance connected to that account may be forfeited.

Your Account, Your Responsibility

Keep your login details private. You are responsible for activity that happens under your credentials, including bets placed by anyone you share your password with. If you suspect unauthorised access, contact support immediately so we can freeze the account while we investigate. We reserve the right to suspend or close an account where we see evidence of collusion, bonus abuse, chip dumping between linked accounts, or the use of banned software such as bots or auto-betting scripts.

You can request a self-exclusion or a deposit limit at any time through your account settings or by contacting support. Once a limit is set, it cannot be loosened during a cooling-off period even if you ask us directly. This protects players and it protects the integrity of the site.

Currency, Deposits and Bets

Moonwin accounts are held in CAD. Deposits made through Interac e-Transfer, Visa, Mastercard, Bitcoin, Ethereum, Litecoin or Tether are converted to your CAD balance where needed, and no additional conversion fee is applied on the Canadian side of the transaction. Minimum and maximum deposit and bet limits are shown in your cashier and may vary by payment method. We may limit stake sizes on individual games as a fraud and risk control measure, particularly around bonus play.

Bonus Terms Are Separate and Binding

Every promotion, free spin offer and welcome package carries its own wagering requirements, game restrictions, maximum bet rules and expiry dates. Those specifics live on the Bonus and Promotions pages, and they are part of these terms by reference. If a general term in this document conflicts with a specific bonus rule, the bonus rule controls for that offer. T&Cs apply to all bonus activity, and we reserve the right to void winnings connected to a breach of bonus rules, such as betting patterns designed to lock in profit with minimal risk.

Withdrawal Conditions

Withdrawals are paid to a verified account in your name only, using a method that matches how you deposited wherever possible. Interac e-Transfer withdrawals are typically the fastest route for CAD balances. Before your first withdrawal, and again if your profile or payment details change, we will run identity verification: government ID, proof of address and proof of payment method ownership. This is a standard anti-fraud step, not a delay tactic, and it usually clears within one business day once documents are submitted correctly.

• Outstanding wagering requirements must be cleared before a withdrawal request is processed
• Withdrawal requests may be reviewed for unusual betting patterns before payout
• Minimum and maximum withdrawal amounts are set out in the cashier and may differ by method
• We do not add a currency conversion fee to CAD withdrawals
• Crypto withdrawals are sent to the wallet address used for deposit unless support approves a change

Errors, Voids and Game Rules

If a game malfunctions, displays an incorrect payout table, or a technical error credits an amount that does not match the true result, we will void the affected round and correct the balance. This applies whether the error favours the player or Moonwin. Game-specific rules, such as return-to-player percentages and side bet payouts, are set by the providers, including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil and Nolimit City, and are displayed in each game's information panel.

Company Details and Licensing

The registered company name behind Moonwin is published in the site footer; please confirm it there. The specific licence number and issuing authority are also published in the footer, and we encourage you to check both before you deposit. No single Canadian regulator licenses offshore-facing sites of this kind for players outside Ontario, so the footer disclosure is your reference point, not a claim of local licensing.

Changes to These Terms

We may update these terms to reflect new games, new payment rails or regulatory changes affecting the Canadian market. Material changes will be flagged on the site, and continued play after an update counts as acceptance. If you disagree with a change, you can close your account and withdraw any eligible balance under the rules in place at the time you played.

If you have gambling concerns, ConnexOntario is available at 1-866-531-2600 or https://www.connexontario.ca/. Support is confidential and free.