How Moonwin Handles Your Data

When you open a Moonwin account, we ask for basic details: name, date of birth, email, phone number and a Canadian address. That information lets us confirm you meet our 19+ minimum age requirement and lets us contact you about your account, deposits or any security concern. We do not ask for more than we need at signup, and we do not sell your contact details to third parties for marketing.

Verification and Identity Checks

Before your first withdrawal, and sometimes earlier if our systems flag unusual activity, we run identity verification. This typically means a government-issued ID, a proof of address such as a utility bill, and occasionally a selfie or a screenshot of the payment method used to fund your account. This is standard practice across regulated and unregulated online casinos alike, and it exists to stop fraud, underage play and money laundering, not to make your life difficult. We keep verification documents only as long as we are required to for compliance and fraud-prevention purposes, then they are deleted according to our retention schedule.

Payment Data

Moonwin supports Interac e-Transfer, Visa, Mastercard, Bitcoin, Ethereum, Litecoin and Tether (USDT). For card and Interac transactions, we work with payment processors who handle the sensitive parts of the transaction directly. We do not store your full card number or your online banking password on our servers. For crypto payments, we record wallet addresses and transaction hashes associated with your deposits and withdrawals, since that is how the blockchain works, but we do not link that data to anyone outside your Moonwin account without a legal reason to do so.

Security Measures

We encrypt data in transit using industry-standard protocols, restrict internal access to player records on a need-to-know basis, and monitor account activity for signs of unauthorised access. No system is unbreakable, and we do not claim otherwise, but we treat account security and payment security as a daily operational priority, not an afterthought bolted on after launch.

• Encrypted connections between your device and our servers
• Restricted internal access to identity documents and payment records
• Ongoing monitoring for suspicious login or withdrawal patterns
• Retention limits so old documents are not kept indefinitely
• Support team trained to verify identity before discussing account details

Cookies and How We Use Them

Our site uses cookies to keep you logged in, remember your language and currency preference, and understand which games and pages are actually used so we can improve the lobby. Some cookies are essential and cannot be switched off without breaking core site functions like login or bet placement. Others are analytics or preference cookies, and most browsers let you block or clear these at any time through your browser settings. Blocking non-essential cookies will not stop you playing, though it may mean re-entering some preferences each session.

Your Rights Over Your Data

You can ask us at any time what personal data we hold about you, request a copy of it, ask us to correct inaccurate details, or request deletion of your account data where we are not legally required to retain it for compliance, tax or anti-fraud reasons. Send these requests through the support contact listed on the site, from the email address linked to your account, so we can confirm it is really you asking. We aim to respond within a reasonable timeframe and will explain clearly if any part of a deletion request cannot be completed immediately due to a legal retention obligation.

Third Parties We Work With

Payment processors, identity verification providers and the game studios behind our slots and live tables, such as Pragmatic Play and Evolution Gaming, may receive limited data strictly needed to do their job, for example confirming a payment or logging gameplay results for a specific session. They do not receive your full profile, and they are bound by their own data protection obligations. We do not hand your data to advertisers for use outside Moonwin.

No Single Canadian Regulator, Real Obligations Anyway

There is no single national regulator overseeing offshore-facing sites like Moonwin for players outside Ontario, and we are not going to pretend otherwise. That does not mean data handling is a free-for-all on our end. Our licence details, including the issuing authority, are published in the site footer, and that footer disclosure is the reference point to confirm before you play. Whatever framework applies to us, plain-language privacy practices and real deletion rights are something we hold ourselves to regardless.

Related Pages

For more on how we handle money and account setup, see Payments for banking details, Terms and Conditions for the full rules of play, and Responsible Gaming for tools to manage your play. Ready to open an account? Head to Register.